Online training

Harassment, Diversity, and Inclusion: Coping with Management Challenges

In partnership with CNESST, we’ve developed a much-needed session to give you concrete tools to prevent and address harassment in your workplace.

Preventing Workplace Harassment

Training objectives

Do you know how to recognize harassment and what to do when someone files a complaint? In this short but comprehensive 2-part program, you’ll learn to identify harassment and prevent it with awareness training and diversity and inclusion best practices.

This training course will teach you:

  • Better ways to manage interpersonal conflict
  • How to respond to inappropriate behaviour
  • Strategies for preventing harassment
  • Constructive habits you can implement in your teams
  • How to be a positive force in improving your teams’ performance and overall wellbeing
  • How to embody and promote your organization’s values
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Download at any time

40 minutes

Online course

Training content overview

The Harassment, Diversity, and Inclusion: Coping with Management Challenges course is broken into 2 modules. The first will teach you how to recognize harassment and respond to a complaint. The second will give you practical advice on behaviours managers can adopt to create a positive culture of diversity and inclusion at work.

Watch the videos on your own schedule and get a set of tools and practices to take back to your teams to prevent harassment and foster a healthy work environment you’ll be proud to be a part of.

At the end, you’ll test your knowledge and receive a certificate of completion.

MODULE 1

Recognizing Harassment and Dealing with Complaints

Chapter 1
What Is Psychological Harassment?
Chapter 2
What Is Sexual Harassment?
Chapter 3
The Complaint Process: What Managers Can
(and Can’t) Do.
Chapter 4
The Right to Manage ≠ Harassment.
Chapter 5
Four Strategies for Doing the Right Thing.
MODULE 2

Harnessing the 3 Spheres of Action to Maximize Your Positive Impact as a Manager

Chapter 1
Sphere 1: You! What you are responsible for as a manager.
Chapter 2
Sphere 2: Them! What your teams are responsible for (but you need to know how to manage).
Chapter 3
Sphere 3: Us! The magic that happens when everyone comes together and does their part.
Get your certificate

Once you’ve watched all the videos, test your knowledge and download your certificate!

Recognizing Harassment and Dealing with Complaints
CHAPTER 1

What Is Psychological Harassment?

At the end of this training, you will be able to know and recognize harassment and react to a complaint.

You will also be equipped to prevent harassment through awareness tools and best practices in diversity and inclusion.

Length of the video: 7 min 22 s
CHAPTER 2

What Is Sexual Harassment?

You’ve heard reports of something inappropriate involving 2 people on your team—but is it sexual harassment?

By the end of this unit, you will know the legal definition of “sexual harassment” as set out in the Act respecting labour standards and how to recognize it.

Length of the video: 5 min 35 s
CHAPTER 3

The Complaint Process: What Managers Can (and Can’t) Do

Do you really know what is expected of you when a harassment complaint lands on your desk?

By the end of this unit, you will have a better understanding of the complaint process, your role as a manager, and the limits on what you can do.

Length of the video: 4 min 50 s
CHAPTER 4

The Right to Manage ≠ Harassment

When is it the right to manage and when is it harassment? Fair question, as this can be a grey area. But not to worry—we are here to shed some light!

By the end of this unit, you will be able to recognize what falls under your right to manage (and is therefore not harassment).

Length of the video: 1 min 59 s
CHAPTER 5

Four Strategies for Doing the Right Thing.

On a practical level, are there simple strategies you can start using today as a manager?

Yes! Here are 4 things to add to your “do the right thing” toolkit:

  • Take action right away
  • Surround yourself with the right people
  • Muster your managerial courage
  • Stay current through training
Length of the video: 3 min 24 s
Harnessing the 3 Spheres of Action to Maximize Your Positive Impact as a Manager

This second module focuses on prevention and techniques you can use to create a healthy, harassment-free work culture. We will define 3 spheres of action and their impacts.

CHAPTER 1

Sphere 1: You! What you are responsible for as a manager.

What resources can you leverage to make the most impact?

By the end of this unit, you will have new techniques to handle challenging scenarios with skill and agility. We will discuss the importance of introspection and surrounding yourself with the right people to be a better manager.

Length of the video: 5 min 52 s
CHAPTER 2

Sphere 2: Them! What your teams are responsible for (but you need to know how to manage).

Difficult employee or employee in difficulty—can you tell the difference?

This unit will teach you how to determine if an employee is giving you a hard time or having a hard time themselves, with strategies for dealing with both.

Length of the video: 5 min 52 s
CHAPTER 3

Sphere 3: Us! The magic that happens when everyone comes together and does their part.

How do you promote inclusion and respect for diversity in all its forms?

The culmination of your training and the last step before the quiz leading to your certificate, this unit will offer indispensable tools for managers and employees alike. Diversity is all around us and an important part of getting along despite our differences. We will look at the big picture to help you understand and advocate for diversity and become a role model for your teams.

Length of the video: 5 min 19 s
Conclusion

In the first module, you learned the legal concepts required to understand what constitutes psychological and sexual harassment. Equipped with this knowledge, you now know how to recognize potential harassment and step in as a leader. The complaint process unit was particularly helpful in defining the scope of your role as manager, so you don’t overstep. Now you know what you can and can’t do and the tools at your disposal to help you in your role.

The second and last module focused on prevention, with specific techniques you can take back to your teams to foster a healthy, harmonious workplace. Diversity and inclusion have huge strategic and social value, which is why we spent the last 2 units covering these important topics.

Which parts of this course surprised or stuck with you the most?

Are there any takeaways you’re ready to try out right away? How about in 2 months? 6 months? A year from now?

Before logging off, go to the Certificate tab to test your knowledge and get a personalized certificate of achievement. Proudly display it in your office to show your commitment to creating and maintaining a healthy work environment!

Act respecting occupational health and safety
Charter of human rights and freedoms
Act respecting labour standards
How the complaints process works – CNESST Website
Exercising the right to manage – CNESST Website
Civil Code of Québec
LEMIRE AUCLAIR, Émilie. 2018. «La communication non violente : un outil pour favoriser de bonnes relations au travai», revue Gestion, octobre 2018.
LEMPEREUR, Alain. 2016. «La médiation responsable, pour une équipe unie», revue Gestion, octobre 2016.
Certificate

Congratulations! You’ve completed the course. The last step is to take a quiz on the topics covered in the videos. What are the main takeaways that you feel will have an impact on your teams?

If you pass the quiz, you will receive an email with a certificate of achievement. It means a lot to your employers, your teams, CNESST, and your association, so feel free to flaunt it on social media, your resume, and anywhere else you like!

If you don’t pass, don’t worry. Just rewatch the videos you need to review and try again.

Questionnaire
15
Number of questions
11/15
Correct answers required for success
7 minutes
Time to complete the questionnaire

This training program is offered in partnership with the program to combat psychological and sexual harassment in the workplace

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